Queue introduction

help • 7 Queue extension • Queue extension options • Queue introduction

7.5.16 Queue introduction

When entering the queue, an introduction message can be played to the caller. To enable playing an introduction message, upload an audio file in mp3 or wav format.

When the Skip queue introduction if possible option is enabled and at least one agent is available to answer the call, the introduction message is not played. A new call will then immediately be offered to the agent(s), without playing the introduction message to the caller.