An infotainment message can be played to the callers. The infotainment message is played 60 seconds after a caller has entered the queue or after the introduction announcement is finished playing. The infotainment message will interrupt the music-on-hold or ringtone. Playing the infotainment message will never be interrupted. Callers will only be redirected to available agents, once the playback of the infotainment is finished.

To enable infotainment, open the Actions menu in the queue extension, select Add infotainment and upload a mp3 or wav file. Multiple audio files can be uploaded. The Infotainment tab shows the playlist with the uploaded audio files. Each audio file will be played separately, only once, and in intervals of 60 seconds. This means that the first infotainment file in the playlist will be played after 60 seconds, the second infotainment file in the playlist after 120 seconds, the third after 180 seconds, etc. To listen to an audio file press Play. To delete a file from the playlist press Delete.