help • 10 REACH • Cloning the REACH configuration
10.5 Cloning the REACH configuration
You can clone the REACH configuration of a specific user to one or more other users. Any user-specific settings are replaced by the personal settings of the destination. There are two types of logics that are applied, see Device type logic and Number logic.
To clone a REACH configuration
1 Open the REACH configuration page of the user whose configuration you want to clone.
2 Open the Actions dropdown menu and click on Clone Reach.
3 Select the users to which the REACH configuration should be cloned by activating the respective checboxes.
or
3 Activate Select all to clone the REACH configuration to all users.
* 
The target user’s existing REACH configuration is overwritten and cannot be restored.
 
4 Click on Copy to user(s).
5 The Clone REACH? page appears.
6 Click on Confirm.
*The changes are applied to all selected users.
Device type logic
Not all users have the same devices (i.e. some have a fixed phone, while others have a mobile phone and/or use the softphone in Enreach Contact Desktop or Enreach Contact Mobile). Therefore, the following logic is applied if the user being cloned has more device types configured than the target users.
*If the target user has the same device type as the source user, all REACH settings for that device type are cloned to the target.
*If the target user does not have the same device as the source user, the REACH settings for that device type will not be copied.
*If the source user has only one type enabled in a REACH profile and the target does not have that device type, all devices will be enabled for the target user after cloning. This avoids the target user becoming unreachable.
Number logic
Users can have one or more personal numbers (such as mobile numbers). As these numbers can only be associated with one user, they cannot be cloned to other users. Instead, these personal numbers will be replaced by the personal numbers of the target user (if available).
For phone numbers, the following logic is applied when cloning:
*Fixed personal numbers (fixed numbers directly associated with the user in the Numbers tab) are replaced by the first fixed personal number of the target user (the highest listed fixed number in the target user’s REACH Number tab).
*Personal mobile numbers (mobile numbers directly associated with the user in the Numbers tab) are replaced with the first mobile number of the target user (the highest listed mobile number in the target user’s REACH Number tab).
*If company numbers (numbers used in a numbering plan) are configured in the caller ID settings, they will be cloned to the target user.
*If a fixed personal number is configured as the caller ID and the target user has no fixed numbers but at least one personal mobile number, then the fixed number is replaced with the target user’s first personal mobile number (the highest listed mobile number in the target user’s REACH Number tab)
*If a personal mobile number is configured as the caller ID and the target user has no mobile numbers but at least one personal fixed number, the mobile number is replaced with the target user’s first personal fixed number (the highest listed fixed number in the target user’s REACH Number tab)
*If a fixed or mobile personal number is configured as the caller ID and the target user does not have any personal numbers, the caller ID setting is disabled for the target user.