1 Introduction

Enreach Contact DesktopNEW allows you to make and receive calls directly either from the native client on your computer or in a web browser without the need for additional software. It also gives you full access to your contacts, advanced call control, chat, reachability management and queue management.

You need an Enreach Contact subscription to use Enreach Contact Desktop.

The following features are available, amongst others:

Starting and receiving calls

Advanced call control (Transferring, holding and switching calls between devices)

Chat with colleagues in single or group chats

Full access to your contacts

Viewing your colleague’s presence

Editing your own presence

Managing your reachability by setting call forwardings or REACH status override

AI assistant Shomi

Logging in to or logging out from queues

Voicemail transcription

For a comprehensive overview and full feature list, see Feature availability.