1.2 Feature availability
This documentation describes Enreach Contact DesktopNEW. The previous Enreach Contact Desktop client remains available.
The following tables show features available in both clients, differences in their implementation, and features currently available only in the previous client.
Feature overview
The following features are available in both clients unless marked “New client only”, then its only available in the Enreach Contact DesktopNEW client.
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Category
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Feature
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|---|---|
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Login & Account
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Login with Enreach Contact credentials
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Microsoft 365 Single Sign-On
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Password reset
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Log out
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Change interface language
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About (app version, onlinehelp, EULA, provacy statement)
New client only: Download logs
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Calling & Call Control
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Dialer / keypad for internal, fixed and mobile numbers
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Answer, reject/ignore incoming calls
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Forward incoming calls directly to voicemail
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Blind transfer (without consultation)
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Attended transfer (with consultation) and toggle between parties
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Conference with three participants
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Put call on hold
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DTMF input during an active call
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Device switch: move an active call to another device
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Select device for outgoing calls (mobile, softphone, deskphone)
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Select device(s) for incoming calls
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Click to dial
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Select to dial
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Contacts & Presence
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Contact list with presence indicator (Online, Away, Busy, Offline, Available for calls)
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Search by name/number and filter (Favorites, Company, Personal, Microsoft/Outlook)
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Favorite contacts
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Manual presence override (Away, Busy, Offline)
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Call History & Voicemail
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Call list with incoming, outgoing, missed calls and voicemails
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Filters (Queue, Group, Outgoing, Incoming, Missed, Redirected, Voicemail, Summary)
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Listen to and delete voicemails
New client only: Download voicemail and adjust playback speed
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Voicemail transcription and copy to clipboard
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Chat
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Single chats (start, delete, call participant from chat)
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Group chats (create, rename, add/remove members, delete as admin)
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Search and filter chats (single/group, favorites/pinned)
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Mute/unmute chats
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Favorite/pin chats at the top of the list
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Messages synced with Enreach Contact Mobile
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Reachability
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Call forwarding: conditional and unconditional, to voicemail or number
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My Caller ID: Automatic, Manual (personal/company number) or Hidden
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REACH status override with expiry date/time
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Automatic status "While in Enreach Meetings"
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Queues
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Log in/out of individual queues
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Log in/log out of all (or favorite) queues at once
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Access to Qboard wall board
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Shomi AI Assistant
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Call recording & analysis with call summaries
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Record a meeting by calling Shomi
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Translate summary, send by email, push to CRM
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Chat with Shomi
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Auto-start call analysis via REACH profile
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Delete conversation data (audio and text)
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Shomi settings: Shomi on top of contact list, auto-email summaries
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Integrations
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Contact Connect (CRM/ERP caller recognition, action buttons, switching between systems)
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Microsoft 365 integration (Outlook contacts in phonebook and caller recognition
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Audio & Devices
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Select microphone, speaker and ringtone device with volume sliders
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Headset button support
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Features currently available only in the previous client
Enreach Contact DesktopNEW is continuously being developed and enhanced. Some features available in the previous Enreach Contact Desktop Client are not available yet in the new client. The following table provides an overview of these features:
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Category
|
Feature
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|---|---|
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Login & Account
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HTTP/HTTPS proxy support
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Calling & Call Control
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Assistant groups
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Shomi Call Screener
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Contacts & Presence
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Add contact to personal phonebook
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Search for contact in CRM
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Call pickup via contact list
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See the caller when a colleague receives a call
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Group and Queue extensions in contact list
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Call History & Voicemail
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Visibility who answered the call on groups and ring-all queue strategy
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Apps
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Switchboard
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DialoX inbox
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Meetings
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Integrations
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Google contacts
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Terminal server
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Terminal server support
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Audio & Devices
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Advanced audio settings
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Ringtones settings
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Other
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Edit user profile and upload avatar
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Video settings
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Notification settings
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Panels (e.g. colleague panel)
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Admin: number plan override
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Feature availability may change as new functionality is added to Enreach Contact DesktopNEW.