help • 4 Configuring the CRM integration • Linking preconfigured applications
4.1 Linking preconfigured applications
Many applications are directly supported and can be linked by entering your credentials of the corresponding application.
To link a preset application
1 Login to the Contact Connect Administration tool.
2 Click on Add application.
*The list with directly supported applications appears.
3 Choose an application from the list or enter the name of the application in the search bar.
4 Enter your credentials for the respective application and click on Next.
*The connection to the application is established.
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If the Contact Connect Administration tool doesn’t automatically recognize columns with telephone numbers, you can select other columns manually.