help • 4 Configuring the CRM integration • Configuring CRM • Configuring actions
4.4.3 Configuring actions
Under Action you can view and edit the contact script.
To configure the action settings
1 Click on the CRM application you want to edit in the menu.
2 Click on Configure next to Action.
*The configuration page appears.
3 Click on Show Contact to edit the currently active script.
or
3 Click on Add a new script to create a custom script or choose from a list of predefined scripts.
4 Click on OK.
*Your changes are saved.