Section
|
Explanation
|
---|---|
1) <Direction of the conversation>#
|
OUT#
outgoing call
IN#
incoming call
|
2) <Phone number of the recorder>#
|
The called internal number (IN) or the number from which this call was started (OUT)
|
3) <Name of the interlocutor>#
(optional) |
The name can only be given if the number has been assigned a name.
|
4) <Phone number of the call partner>#
|
Will be displayed if one exists. Please note that the public line access will also be saved.
|
5) <Date of call>#
|
Date in the format <yyyymmdd>
|
6) <Time of the call>
|
Start time of the call using the format <hhmmss>
|
Example:
|
|
Out#123#Schulz, Eva#0012345678#20200217#155844.wav
means that an outgoing call from the number "123" to Eva Schulz with the number "0012345678" was recorded on February 17, 2020 at 15:58:44.
|
Option
|
Effect on new installation
|
Effect with update
|
---|---|---|
Configured destination
(Default setting for new installation)
|
Store trunk recordings in the configured location
|
The data is then forwarded to the configured storage location.
|
Working directory only
(Default setting for Updating)
|
Store trunk recordings only in the file directory configured by the customer
|
Continue to use file directory for trunk recordings.
Files cannot be managed via SwyxWare (e.g. retention and quotas).
|
Both
|
-
|
Leave existing trunk recordings in the file directory. Store new recordings in the configured location.
The trunk recordings can be managed via SwyxWare. However, a copy remains in the file directory for recordings. There, the data protection measures (GDPR) must be taken manually.
|
Label
|
Explanation
|
---|---|
Working directory for recordings
(On Premises only)
|
If you want to place trunk recordings in a desired location in the file system, enter a path to the directory. A dummy [trunkname] can be used for relating the recordings to the different trunks.
Example:
\\fileserver\recordings\[trunkname]
The default setting uses the path:
%APPDATA%\Swyx\Recording\[trunkname]
All recordings are then saved locally among the application data of the user account under which SwyxServer is running.
To make the recordings accessible to various users, we recommend creating a share for which SwyxServer has write authorization. Access to the trunk recordings can be controlled via the corresponding read rights of the individual users.
|
Codec to be used for all Recordings
(On Premises only)
|
Select the codec to be used for the recordings. The following codecs are available: (OPUS is preset for UC Tenants and cannot be changed)
Open standard RFC 6716 (.opus)
Dynamically adjustable bit rate. Best audio quality / storage space ratio.
Microsoft Wave Audio G.711 (.wav)
Mono, compressed 64kBit/s
Microsoft Wave Audio GSM (.wav)
Mono, compressed 13kBit/s
Microsoft Wave Audio PCM (.wav)
not compressed
|
Recorded call parties
|
Select which side of a conversation to record.
These Setting applies both to permanent recording and for recording initiated by the user with DTMF digits.
Both
The complete conversation is recorded.
Local
Only the conversations of the user logged on to this SwyxServer are recorded.
Remote
Only the conversations of the interlocutor are recorded.
|
Storage
(On Premises only)
|
For a local (On Premises) SwyxWare installation, you can specify where the recorded trunk recordings are subsequently stored, see the section Storage of the trunk recordings
Configured destination
Default setting for a new installation and for all UC tenants on SwyxON
Working directory only
Default setting for an update of SwyxWare
Both
Default setting for an update of
SwyxWare with activated trunk recordings
|
Label
|
Explanation
|
---|---|
Activate retention settings
|
Select the check box if you want to limit the storage time for trunk recordings.
|
Retention (in days)
|
Number of days trunk recordings may be stored in the database before they are automatically deleted.
(Default setting 30)
|
Activating quota settings
|
Select the check box if you want to limit the storage space for trunk recordings.
|
Quota (in MB)
|
Set the storage quota to be reserved specifically for trunk recordings. (default setting 5000)
|
Label
|
Explanation
|
---|---|
Allow all users to start and stop recording
|
Activate the checkbox if all users logged on to this SwyxServer are allowed to record calls, see Recording initiated by the user (Conversation recordings)
|
DTMF sequence to start recording
|
Enter a DTMF key sequence to be used by users to start recordings.
|
DTMF sequence to stop recording
|
Enter a DTMF key sequence to be used by users to stop recordings.
|
Label
|
Explanation
|
---|---|
Enable permanent Trunk Recording
|
Activate the checkbox if calls are to be permanently recorded. Select an option:
Record all trunk calls
All calls are recorded.
Record all trunk calls from or to the following internal numbers
You can enter several internal numbers (separated by semicolons) or internal number ranges In the field, for which the calls should be recorded (both incoming and outgoing). You cannot use wildcards here!
Only a maximum of 255 characters (including the semicolon) are accepted.
|