Includes the option packs SwyxRecord, SwyxConference, SwyxECR, Swyx Mobile and SwyxFax

If the "SwyxRecord" option pack is installed, then during a call a user can independently record the conversation (or terminate this recording) with a click of the mouse (not in CTI mode!). For users with other devices, e.g. SwyxPhone, SIP phones or GSM phones (or with SwyxIt! Classic in CTI mode), the conversations can be recorded directly on the trunk connection.

SwyxWare

The option pack "SwyxConference" for SwyxWare offers professional conference management.

The option pack "SwyxAdHocConference" offers users the opportunity to initiate 'ad hoc' conferences with three or more participants during a call. In SwyxWare, this basic function is included for three participants of a conference.

This package contains the full usage of Call Routing Manager. This is an additional component of the SwyxIt! Classic software, which enables complex rule-based call handling for the user. This option pack is already included in SwyxWare.

This package contains the full usage of the Graphical Script Editor. This is an additional component of the SwyxIt! Classic software, which offers the user a comfortable interface especially to clearly define and illustrate complex rules for call handling.

The "SwyxMonitor" option pack includes two additional options: permanent call recording, and intrusion on a conversation (Silent Call Intrusion).

WebRTC-based web conference service

Extension for the analysis of corporate communication on the basis of the generated call data

SwyxWare

The option pack SwyxStandby offers enhanced availability of the SwyxWare PBX through the use of a second redundant SwyxServer installed on a further Windows server, which acts as a standby server.

Telephone system functionality and Unified Communications

T.38 support for sending fax messages

Participation in conferences with any number of internal and external participants

Basic functionality for users including desktop clients for Windows and macOS, Call Routing Manager, presence information, messaging, Outlook integration, CTI, Voicemail, ad-hoc conference feature

Enables comfortable additional functions for system telephones such as server based call lists, telephone books and extended CTI functions for example SwyxIt! Classic

Integration with applications for Android and iOS.

Use of company-wide call routing, e. g. as central call pickup and distribution or the creation of speech dialog systems (ACD/IVR)

Creation and execution of complex call diversions with the Graphical Script Editor individually for each User

Integration of contact information which are saved in the company’s various applications (e.g. logistics, CRM and further databases). Fast number identification and contact search directly in SwyxIt! Classic

Makes a telephone (DECT, SIP or analog telephones) an extension for incoming and outgoing calls with SwyxIt! Classic

The recording function enables the recording, saving and forwarding of telephone calls with SwyxIt! Classic

Use of central, server-based fax services with SwyxIt! Classic. Transmission of fax messages from all applications with a print function

Enables direct phone calls from DATEV applications

Integration in Lotus/IBM/HCL Notes, dialing from any contact databases, number identification

Integration in Microsoft Teams user interface

WebRTC-based web conference service

With Swyx VisualGroups, departments with a high caller volume receive an optimal queue solution with seamless integration into the SwyxIt! Classic user interface.