14.3 Voice messages
Callers can leave voice messages for users and user groups.
The Voice Box function (SwyxVoicemail) is only available if it is activated in a user's function profile.
If the caller enters the DTMF digit ‘0’ during the Voice Box announcement, the Voice Box will be interrupted and the caller will be connected to an operator. See also help.enreach.com/cpe/14.10/Administration/Swyx/en-US/#context/help/auto_attendant_$.
You can define the storage location for voice messages under Data & Storage | General | Target storage , see 14.1 Storage location configuration
You can set a default Voice Box greeting that will be used server-wide for all users created in the future. Additionally, you can select the codec for voice messages.
Codec used for Recordings
Voice messages are sent as OPUS file or WAV file. For UC Tenants on SwyxON Portal only the OPUS format is available.
The compression to be used can be set for all users, or individually for each user.
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Open standard RFC 6716 (.opus)
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Dynamically adjustable bit rate. Best audio quality / storage space ratio (Default setting after installation)
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Microsoft WAV Audio G711
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WAV file, G.711 compressed
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Microsoft WAV Audio GSM
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WAV file, GSM compressed
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Microsoft WAV Audio PCM
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Default WAV file,
not compressed
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To set the storage options for voice messages
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Label
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Explanation
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Codec used for Recordings
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Select the desired audio format, see the table above.
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Label
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Explanation
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Memory per User
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Enter how much memory should be available to each user for received voice messages.
(default 20 MB)
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Memory per Group
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Enter how much storage space each user group should have available for received voice messages.
(default 20 MB)
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Activate retention settings
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Select the check box to limit the storage time for voice messages.
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Retention (in days)
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Enter how long received voice messages should be stored.
After this period, the files are deleted.
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Label
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Explanation
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Default Voice Box announcement
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All announcement files stored in the database appear in the drop-down list, see also help.enreach.com/cpe/latest.version/Administration/Swyx/en-US/#context/help/tab_files_$.
The files have the audio format "16 kHz 16 Bit PCM mono".
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Click the button to search for files in a wav format on the network. After selecting a wav file, it is converted to the configured format and stored in the database.
The Windows functions used in this conversion process may degrade the audio quality. In this case, use a professional conversion program instead of Windows conversion to create WAV files in the above format.
You can record announcements, for example, via SwyxIt! Classic (menu Settings | Announcement wizard, see also help.enreach.com/cpe/latest.version/Client/Swyx/en-US/#context/help/recording_wizard_$).
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Click on the button to delete the selected announcement. You can only delete files you have created yourself.
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Click on the button to test play the currently selected greeting.
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Click the button to adjust the volume for test playback.
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Click on the button to download the currently selected file.
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