help • 6 Licensing via license key • Licensing Procedure • Options and Option Packs
6.1.6 Options and Option Packs
For certain use scenarios, supplementary modules are offered which significantly expand the functional scope of SwyxWare. These supplementary modules can either be added as option packs (e.g. Extended call routing for all users of a SwyxServer), or as options (single licenses for a certain number of SwyxFax users).
SwyxBCR (Basic Call Routing)
The option "SwyxBCR" for SwyxWare for DataCenter includes the use of the Call Routing Manager.
SwyxECR (Extended call routing)
This option pack contains the full usage of use of the Graphical Script Editor.. This is an additional component of the SwyxIt! Classic software, which offers the user a comfortable interface especially to clearly define and illustrate complex rules for call handling.
Certain functions are supplied only by the the Graphical Script Editor, such as the access to email directories, the creation of queues or the addition of your own scripts. It is a significant extension of the Call Routing Manager.
SwyxConference
The option pack offers professional conference management. You can hold conferences with numerous participants (more than three), and virtual conference rooms can be set up into which the individual subscribers can dial independently of one another, both from the company network and from outside.
* 
Please note that in order to use conferences you must appropriately extend the number of calls to a location.
 
SwyxAdHocConference
The option "SwyxAdHocConference" for SwyxWare for DataCenter enables the user to initiate conferences spontaneously with more than three users. See also Scope of functions in SwyxWare for DataCenter and SwyxON.
SwyxRecord
If the "SwyxRecord" option pack is installed, then during a call a user can independently record the conversation (or terminate this recording) with a click of the mouse. For users with other devices, e.g. SwyxPhone, SIP phones or GSM phones (or with SwyxIt! Classic in CTI mode), the conversations can be recorded directly on the trunk connection.
SwyxProfessional
The option pack "SwyxProfessional" includes the option packs SwyxRecord, SwyxConference, SwyxECR, Swyx Mobile and SwyxFax available for all SwyxWare Users.
SwyxMonitor
* 
This function is not available for SwyxON.
 
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The SwyxMonitor option pack requires the SwyxRecord option pack.
 
The "SwyxMonitor" option pack includes two options: permanent call recording, and intrusion on a conversation (Silent Call Intrusion).
*Permanent call recording
On any trunk connection, the calls for selected internal numbers can be permanently recorded. It can be specified whether one or both sides of the conversation are recorded. This option is often used in call center scenarios for training purposes, or for calls in which important transactions are authorized.
*Silent Call Intrusion
In a call center, the supervisor can useSwyxIt! Classic to intrude on an ongoing conversation and listen in, give directions to the speaking call center agent (e.g. advice on presenting the case) or even actively join in the call.
* 
You are obliged to adhere to any legal requirements when using the SwyxMonitor option pack.
 
* 
SwyxMonitor-functions are only available when CTI is deactivated.
 
Swyx Connector for Swyx Connector for Notes
The Swyx option pack for Swyx Connector for Notes offers the following functions:
*Direct dialing from Swyx Connector for Notes
*Display Swyx Connector for Notes contacts (for incoming call, from lists)
*The search function in the SwyxIt! Classic input field and the phonebook also searches Swyx Connector for Notes contacts
*Name resolution from Swyx Connector for Notes for incoming calls and for list search
*Swyx Connector for Notes on the Speed Dial button
SwyxFax
SwyxFax Server is a component of SwyxServer. With this component you can send and receive fax documents. SwyxFax uses the same connection to the public network as SwyxServer, typically an ISDN trunk. SwyxFax Server can be installed on the same computer as the ISDN card of the ISDN trunk, but also on another permanently running computer, which is connected via an IP network to the ISDN trunk (SwyxWare uses the T.38 protocol for secure transmission).
Licenses for SwyxFax Users
The number of SwyxFax Client installations is unlimited. Licensed is the number of Users who have configured a fax number and configured at least one fax forwarding (to SwyxFax Client, to an e-mail address or a printer).
SwyxCTI+
This option allows you to control a third party phone with CTI SwyxIt! or link with an external phone via its phone number.
The number of Users with this option must be licensed.
Swyx VisualContacts
Swyx VisualContacts is an option which allows a SwyxIt! Classic User to access various contact data bases via the ESTOS MetaDirectory.
All SwyxIt! Classic Users, who want to use the Swyx VisualContacts upgrade, need a Swyx VisualContacts license. SwyxIt! Classic retrieves this license during log on to the SwyxServer, if Swyx VisualContacts is installed.
Swyx Connector for DATEV
Swyx Connector for DATEV is an option that integrates the DATEV telephony function into SwyxIt! Classic.
SwyxIt! Classic Users who use the integration with DATEV need a Swyx Connector for DATEV license. SwyxIt! Classic retrieves this license when registering at SwyxServer, if Swyx Connector for DATEV is installed. Users with a Swyx Connector for DATEV license do not need an additional Swyx VisualContacts license.
Swyx Connector for Microsoft Teams
With this option you can use SwyxIt! Use functions directly on the Microsoft Teams Windows interface.
Feature Pack for Certified SIP phones
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Feature Pack for Certified SIP phones is not supported in the standby scenario (SwyxStandby).
 
This option offers the possibility to use extended SwyxWare functionalities, such as CTI, integration of the global phone book and various system phone functions, with certified third-party SIP phones. The scope of functions depends on the provider and telephone model.
Swyx VisualGroups
When licensing VisualGroups, the customer can choose one of the following options:
*Licensing per user
The number of queues used in a customer instance is not limited. A user can be assigned to an unlimited number of queues with a user license. In the SwyxWare variant for the installation in the customer network, the user license is floating based, i.e. only as many user licenses are needed as users are logged into VisualGroups queues. In SwyxWare for DataCenter configured users and in SwyxON ordered users are considered.
* 
If licenses for the Enhanced version are active, standard licenses become invalid.
For example, 1 Enhanced-licensed user and 6 standard users will result in only one Enhanced license.
 
Statistics, reporting and wallboards are only included in the Enhanced version.
Function
Swyx VisualGroups
Swyx VisualGroups Enhanced
Queue
included
included
Statistics
 
included
Reporting
 
included
Administration missed calls
 
included
Wallboard
 
included
*Licensing per number of queues
The number of queues used in a customer instance is not limited.
The documentation for VisualGroups from version 1.1 can be found on the Swyx website.
Swyx Analytics by aurenz
Extension for analyzing corporate communication based on the call data generated by SwyxIt! Classic
This Option Pack must be ordered for the total number of users of your system.
Swyx Analytics by aurenz for Microsoft Teams
Extension for analyzing corporate communication based on the call data generated by Swyx Connector for Microsoft Teams
This function must be ordered for the total number of users of your system.
Swyx Meeting (basic version)
WebRTC-based web conference service
Maximum 2 participants: 1 host, 1 guest
Swyx Meeting
WebRTC-based web conference service
Maximum 25 participants: 1 host, 24 guests
Scope of functions in SwyxWare for DataCenter and SwyxON
The options offered by the various option packs are reflected in the feature profiles, which are assigned to the individual users. If you use another option, a different feature profile is assigned to the user. This profile contains the relevant feature and makes it available to the user.
Reporting daily records the functions or cloud profiles used and the number of users to whom these functions are assigned, along with the number of installed voice and fax channels and the conference rooms that have been set up. The cumulative data is sent monthly from the licensing server both to Swyx and to the provider.