help • 4 Editing General Settings • Accessing SwyxWare Administration
4.18 Accessing SwyxWare Administration
Some of the settings for UC Tenants or SwyxServer are only available via SwyxWare Administration. The following is required for remote administration:
*Installation of SwyxWare Administration on the computer from which access is to be made
*Installation of the remote access tool Remote Admin Connector on the computer from which access is to be made.
*Authentication token (SwyxON) or SwyxWare login data
*IP address and port or the UC Tenant’s or SwyxServer‘s FQDN
* 
Remote Admin Connector must be installed before the installation of the SwyxWare Administration. If there is already a SwyxWare Administration installation on your system, you must uninstall the program and reinstall it after the installation of Remote Admin Connector.
 
To install Remote Admin Connector
Remote Admin Connector is included in the SwyxWare installation package, however it must be installed via command line parameters.
1 Navigate to the folder where the installation package is saved.
2 Execute the following command in the command line:
msiexec /i Admin64.msi RemoteAdminConnector=1
*The SwyxWare setup appears.
3 Select Remote Admin Connector from the list, click on Next > and confirm your input.
You can uninstall Remote Admin Connector via the Windows Control Panel.
To log in to Remote Admin Connector
1 Open Remote Admin Connector.
*A window appears and displays the current connection status.
2 Click on Select UC Tenant.
*"Remote Admin Connector" appears, if applicable, with the UC Tenants list for which you last defined the settings via SwyxWare Administration.
3 Select an UC Tenant from the list, click on Connect and enter the appropriate authentication token
or
click on Add Tenant Address and enter the UC Tenant’s or SwyxServer‘s IP address and port or FQDN for which you wish to determine settings in the SwyxWare Administration.
* 
You can find the IP address and port as well as the authentication token in the SwyxON Portal under the appropriate UC Tenant | General settings | UC administration.
 
*A window appears and displays the current connection status.
4 Start SwyxWare Administration.
5 Select from the SwyxWare Administration RemoteComputer and enter 127.0.0.1 in the field as the target address.
*The SwyxWare Administration login dialog appears.
6 Select Login with authentication token and enter the authentication token in the corresponding field
or
click on User Name Authentication and, if applicable, enter the PIN that appears in the two-factor authentication app on your smartphone in the corresponding field.
* 
User Name Authentication is only available if you have SwyxWare credentials and if you have set up two-factor authentication, see also 2 Logging in and logging out.
 
*The appropriate SwyxWare Administration appears.
7 Click in the Remote Admin Connector status window, if applicable, on Select UC Tenant to select a different UC Tenant.
8 In the Remote Admin Connector status window, click if applicable, on Download trace files to download SwyxWare trace files.
or
click Download trunk recordings to download the recorded calls, see 4.18.1 Downloading trunk recordings
9 Select the appropriate checkbox to select a component for which you want to download traces.
* 
If necessary, click on the plus sign to show subcomponents.