4.16 Activate voice message transcription
Voice message transcription is the conversion of incoming voice messages for users and user groups into text.
The user can view the text version of this voice message in his SwyxIt! Call journal or in the e-mail.
Required licensing
*The function must be activated as part of online licensing (swyx Flex only) and on SwyxON UC Tenants for users and groups.
*Users with the feature profiles Premium or Professional can use voice message transcriptions without restrictions.
Check the feature profiles, see 4.2 Retrieving license information.
*Number of groups to which the voice message transcription can be assigned must be licensed.
 
If you are not on a UC Tenant, do not use Swyx Flex licensing, have not licensed Premium/Professional feature profiles or have not licensed voice message transcription for any of your groups, the settings for voice message transcription will not be displayed.
 
Activation
In order for the voice message transcription function to be further configured for users and/or groups, the Enable Voice Message Transcription checkbox must be activated, see To activate voice message transcription on the server.
Enabling options for users
*Voice message transcription can be enabled by default on SwyxServer.
In this case, the function is enabled for all users with the Premium or Professional feature profile, see To activate voice message transcription on the server.
You can disable this function for individual users, see 10 Click on Voice Box..
Or
*You leave the voice message transcription disabled by default and only enable it for the desired users with the Premium or Professional feature profile, see 10 Click on Voice Box..
This option is active by default during a new installation or update.
Enabling for groups
Enable the voice message transcription for the desired groups, see 3 Click on Voice Box.
The number of groups for which voice message transcription has been activated must not exceed the number of available licences (Group Voice Message Transcription).
Check the number of corresponding licenses on the Customer system-related functions tab, see 4.2 Retrieving license information.
To activate voice message transcription on the server
1 Select General settings | System | Voice Box in the menu.
2 Select one of the options Enabled by default or Disabled by default.
3 Activate the Enable voice message transcription checkbox.
*Voice message transcription is activated on the server and can be changed for individual users and groups.