Calls In

Number of incoming calls in the system.

Calls In Delivered

Number of connected incoming calls in the system.

Calls Out

Number of outgoing calls in the system.

Handover

Number of transfers in the system.

Handover Canceled

Number of failed transfers in the system.

Abnormal Call Release

Number of abnormal call cancellations.

Busy Hour Call Attempts

Number of call attempts made during the hour with the highest call volume.

Busiest hour start time

Start time of the hour with the highest call volume.