The Call Routing Manager offers the administrator (and, if the relevant rights are granted, the end user) a powerful, easily operated toolkit for offering incoming calls according to varied criteria to a subscriber or a group of subscribers, in a variety of ways.

For every incoming call, the Call Routing Manager checks whether the called number has been assigned to one or more "rules", which have to be observed for the call offering. These rules define one or more conditions, which must be met for the relevant rule to be applied.

The respective rule sets for a call transmission are called "scripts", which are, if enabled, analysed and executed with every incoming call.

If the Call Routing Manager finds that the necessary condition is satisfied for an incoming call, the Call Routing Manager causes the SwyxServer to execute a sequence of actions linked to this rule in connection with the call offering. Thus - in a very simple example - in the event that a called number is busy (condition), the incoming call is forwarded to another member of the work group (sequence of actions).