On any trunk connection, the calls for selected internal numbers can be permanently recorded. It can be specified whether one or both sides of the conversation are recorded. This option is often used in call center scenarios for training purposes, or for calls in which important transactions are authorized.

In a call center, the supervisor can useSwyxIt! to intrude on an ongoing conversation and listen in, give directions to the speaking call center agent (e.g. advice on presenting the case) or even actively join in the call.