The Basics
The Basics
Basic technical concepts of SwyxWare
SwyxWare is available in different variants: SwyxWare for installation in the customer network and the cloud-based variants SwyxWare for Data Center and SwyxON which can be reached for the customer from the computer center.
The descriptions in this manual concern in most cases the product variant „SwyxWare“. Descriptions concerning SwyxWare for Data Center and SwyxON are specially emphasized.
SwyxWare for Data Center and SwyxON
SwyxWare for Data Center and SwyxON are cloud-based variants of the SwyxWare telephony system and offer customers optimally scalable telephony services. The telephony servers remain with the provider for this purpose and are installed and configured according to the customer's wishes.
The customer installs only the telephony clients, either as on the employees' PCs or as stand-alone IP telephones, e.g. from the SwyxPhone family. These telephony clients then connect via IP to the telephony server managed at the provider. If the customer wishes, his system administrator can also be allowed to maintain his own telephony server. SwyxWare offers the option of administration at various levels ( Administration profiles). Each customer company has its own telephony server. All servers are screened from one another, so that a customer administrator can only configure his own server.
The telephony services are invoiced using a reporting system, which takes into account the functional range permitted for the individual users of SwyxWare. Each user's scope for use is defined by the provider or by the reseller, with the help of so-called feature profiles ( Feature Profile).
For information on Reporting, please refer to Tab "Usage Reports“.