Configuration of SwyxServer Configuring SwyxServer settings The “Files” Tab
The “Files” Tab
During installation the necessary files are stored in the database. These files include e.g. all ring tones, music on hold, announcements and scripts as well as an individually adaptable template for welcome E-mails, but no fax files.
You can see here how much memory space these files take up.
You can edit, delete or add files here, e.g. the template for welcome E-mails. Open the list of files with "Edit..."
When saving and processing personal data, observe the respective applicable legal data protection regulations.
Personal data cannot be deleted from the database automatically. In order to meet the valid data protection regulations, it may be necessary to delete the corresponding entries manually.
How to edit the template for welcome E-mails
1 Select the “WelcomeMailTemplate.html” file from the list.
2 Click on the “Save as..." button, and select a memory location.
3 Edit the template with any HTML editor by, for example, changing the E-mail texts, removing or adding configurations or adapting the logo.
To add configurations, use the variables provided. A list of all the variables is provided as a comment at the beginning of the template.
If needed, you can change the preset configurations for new generation Clients directly in the URL.
Available values
Preset to “auto”
Connection mode
preset: available network is used automatically
SwyxConnect 100
Preset to “auto”
RemoteConnector use
preset: is used automatically
RemoteConnector is used always
preset: “business”
Connection type for data transfer
preset: via VoIP
via cellular network
You are asked before each telephone call which connection type is to be used
You must replace special characters with the corresponding hexadecimal code, e.g. comma='%2C', space='%20', colon='%3A' etc.
The server type and OEM variant configurations are determined automatically by the installation.
4 Click on the “Add..." button to save the edited file in the database.
You may not change the file name of the template because otherwise the file will not be recognized by the system.
When adding the file, you must select the area “Global” and the category “Templates”.
For further settings, see Add files.
5 Click on the "OK" button in the dialog window “Add file to the database”.
See also How to send a Welcome email.
You can choose which files are displayed for you:
* Show all files
* Show user files
User files are assigned to an individual user. Only the user himself, an administrator or SwyxServer, if e.g. it processes scripts, have access to these files. All files generated with a SwyxIt! or the SwyxWare Administration, such as scripts and announcements, are saved as private files. An exception is the file 'Name.wav', which contains the name of the user.
* Show user-specific standard files
During installation these files are stored for a particular user (e.g. Operator) as standard files in the database. This user can then use these files unchanged. If the files, e.g. an announcement, are subsequently changed, then they are saved as user-specific files and are not changed again in a later SwyxWare update.
* Show global files
These files (e.g. skins or Call Routing Manager rules) can be used by any user. If they are changed by the user, the changed file is saved as a user-specific file.
These global files enable e.g. the administrator to create templates for all SwyxWare users, which they can then use with personal data. For example, a company-wide standardized skin can be stored here, which the users can further develop as they wish; or a call routing script, which the users can then personalize with their own announcement and their number.
Global files with the same name as a system file are preferred, for example a new global greeting with the name 'Standard greeting.wav' replaces the supplied system file with the same name.
Global files remain unchanged in a SwyxWare update.
* Show system standard files
These files are stored in the database during the SwyxWare installation, and may be renewed in an update.
If a file is private, it can only be used by the SwyxServer. Otherwise it is available to all users.
In SwyxWare versions prior to 6.10, these files were stored in the directory Share\Data.