help • 8 SwyxIt! Functions in Detail • Callback request • Callback on busy
8.13.1 Callback on busy
You call another subscriber in your company and this person is currently speaking on the phone. You receive the message “Busy” or “Call waiting”, depending on whether the person called has allowed a second call. (In the Caller List of the person called, an entry appears - as is the case for every call). If the person called ends his call, this will be signaled to your SwyxIt! phone and – after an inquiry call – a new call (callback) will be started.
The “Callback on busy” function always uses the same line as for the original call, even when a different line is defined as default.
To start Callback on busy
Requirement: You have made a Callback on busy request.
1 The person called ends his call.
*A signal tone is produced and an information balloon, offering a redial, will appear in the Windows tray.
2 Confirm the new call by clicking on the information balloon in the Windows tray.
*The call is initiated.
If you do not confirm the new call within 20 seconds, the entry in the list Callback will change to Was free. Retry?.
Then click on the entry to call back from this list.
If a connection is made to the person originally called, the entry in the Callbacks list will be deleted automatically.
To reject Callback on busy
Requirement: You have made a Callback on busy request. The line of the other subscriber is free and you will be prompted to call again. A signal tone is produced and an information balloon, offering a redial, will appear in the Windows tray.
1 In the “Functions” menu select “Reject Callback”.
The entry in the “Callbacks” list will be deleted.
To delete Callback on busy
Requirement: You have made a Callback on busy request.
1 In the call journal click on Callbacks.
 
2 Click on and confirm with Delete.
*The entries in the call journal are deleted.
* 
When deleting entries, the current filter setting is taken into account, i.e. only the entries currently displayed are deleted.
 
or
3 Click on one or more entries and then on to delete only the selected entries.