2.9 User Rights
A SwyxWare user can have different user rights. Certain restrictions on outgoing calls can be defined, and on the other hand, the use of certain functionalities can be denied.
You can obtain more information from your administrator.
Call Permission
There are different levels for call restriction, which the administrator can variably organize, e.g.
Internal callsonly calls within the SwyxWare
Local callsonly calls without prefix
Long distance callsCalls within the country; without international prefix
International callsall calls with international prefix
In addition, the Administrator can disable specific numbers or area codes (e.g. codes with increased rates).
You can obtain more information from your administrator.
Available Functions
There are various SwyxIt! functions which the administrator can allow or disable for users. These functions can be assigned via function authorizations or a specific administrator profile. You can obtain more information from your administrator.
Change forwardingsA user is allowed to modify the call forwardings (Unconditional, No reply, Busy), i.e. the user can either set a number, to which the call is to be forwarded or determine that all calls will be forwarded directly to the Voice Box.
See also 6 Forwarding.
Use Call Routing Manager(CRM)With the help of the Regel-Assistenten, the user himself can create a set of rules for call handling here. See also help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/CRM_start_$.
Use Grafischer Skript Editor (GSE)In addition to the Regel-Assistenten of the Call Routing Manager, you are also offered a graphical representation of the rules here. Der Grafische Skript Editor is a component of the Option Pack SwyxECR.
Start CollaborationThe Collaboration function allows the user to share his or her desktop during a telephone conversation via SwyxIt!. The share takes place on the SwyxIt! user interface, in the menu Functions | Collaboration. When the desktop is shared, the user can allow the conversation partner to access his or her computer.
See also 8.10 Collaboration by mouse click.
The Collaboration function can only be executed between SwyxIt! users. Collaboration with a SwyxPhone is not possible. Both subscribers must have installed TeamViewer from version 8 on (for better usability from version 9 on) on their computers and must have the right to share applications. A user can only permit one application share at a time.
Change Local SettingsIn the local configuration, users can define, which server they log in to, and if the log-on is made via the local network or SwyxRemoteConnector. Further local configuration affect the username, the E-mail-Client by SwyxIt! and the used speech compression.
The local settings for the voice terminals are made on another tab. These setting are valid for the local computer and are normally not changed again after installation.
The local configuration cannot be performed in the SwyxWare Administration. For this reason it is possible to change the local configuration directly on the user's computer when SwyxIt! is logged off. The altered local settings become effective as soon as SwyxIt! logs on again.
See also 10.3 Local Settings.
Change User ProfileHere it is possible to define all settings, which concern the user and those which the user finds on all telephony clients when he logs on to SwyxServer. These include, e.g. Speed Dials, shortcuts, ringing sounds, etc. These settings can also be made in the SwyxWare Administration under user settings.
See also 10.2 User Profile.
Record Conversation in SwyxIt!The user can record calls that he makes with SwyxIt!.
This feature is included in the option pack SwyxRecord.
See also 8.11 Conversation recording.
Video callsThe user can initiate and receive video calls.
Change number and numbers of the linesThe user can define the number of lines as well as the phone number for each line.
Change settings for the encryptionCTI+ (external phone via telephone number)With CTI+, the user can control an external telephone via its phone number