• 2 Call Routing • Editing the Rule Book • Deactivate Rule
2.3.2 Deactivate Rule
You want a rule, which has been active up until now, to no longer be included in the rule check process, that is, it should become an inactive rule.
This is how you deactivate a rule
1 Click in the field located under “Use the following rules in this order” on the checkbox in front of the rule.
The check mark disappears and the rule is deactivated.
The contents of the rule will be shown under “Description: This rule will be used…”.