10.15 Conversation recording
SwyxIt! Classic makes it possible to record phone conversations. This function must be permitted by the administrator. There are two options for this:
the general recording of all conversations andthe recording of individual conversations by the user.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
General recording of all conversations
In many telephoning environments, e.g. in the case of hotlines, it is necessary to record all conversations of a specific user. This function is managed by the administrator. If this function has been activated by the administrator, you, as a user, cannot define any other recording options; the relevant options on the tab for configuration of recordings are grayed out. All your calls are recorded, and saved as a .wav file. These calls are listed in the call journal in the list of recorded conversations, and you can listen to them or delete them there if you have the relevant access.
Recording of conversations by the user
When a user records conversations, he can record the entire conversation or individual parts of the conversation. These calls are listed in the call journal in the list of recorded conversations, and you can listen to them or delete them there (10.7.8 Recorded Calls).