10.17.1 Callback on busy
You call another subscriber in your company and this person is currently speaking on the phone. You receive the message “Busy” or “Call waiting”, depending on whether the person called has allowed a second call. (In the Caller List of the person called, an entry appears - as is the case for every call). If the person called ends his call, this will be signaled to your SwyxIt! Classic phone and – after an inquiry call – a new call (callback) will be started.
The "Callback on busy" function always uses the same line as for the original call, even when a different line is defined as default.
To make a callback request if the line is busy
Requirement: You call another internal subscriber. This person is on the phone.
1 In the context menu of the Speed Dial, click on the "Request Callback on Busy" option or, click on the "Request Callback" option in the "Functions" menu.
An entry will be created with “Callback on busy” in your “My Callback Requests…” list. The person called will not be signaled your callback on busy. Your call will be ended.
2 If the person called has ended his call, a new call will be started from your SwyxIt! Classic - after inquiry call (
To start Callback on busy).
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Several callback requests on busy to the same user, even at different numbers, will be summarized into one entry in the “My Callback Requests“ list.
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To start Callback on busy
Requirement: You have made a Callback on busy request.
1 The person called ends his call.
A signal tone is produced and an information balloon, offering a redial, will appear in the Windows tray.
2 Confirm the new call by clicking on the information balloon in the Windows tray.
The call is initiated.
If you do not confirm the new call within 20 seconds, the entry in the list “My Callback Requests” will change to “Was free. Retry?”.
Then click on the entry to call back from this list.
If a connection is made to the person originally called, the entry in the "My Callback Requests" list will be deleted automatically.
To reject Callback on busy
Requirement: You have made a Callback on busy request. The line of the other subscriber is free and you will be prompted to call again. A signal tone is produced and an information balloon, offering a redial, will appear in the Windows tray.
1 In the "Functions" menu select "Reject Callback"
The entry in the “My Callback Requests” list will be deleted.
To delete Callback on busy
Requirement: You have made a Callback on busy request.
1 In the call journal click on “My Callback Requests…”.
2 Highlight the entry you want to delete and click on "Remove Entry".
The entry will be deleted.
