19.5 Trace files for troubleshooting
SwyxWare offers the possibility of logging the activities of the software. As default, only those outputs will be created which correspond to the level of “error” at the very least.
For exact error analysis it is often necessary to trace the individual actions in more detail. There are different options for doing this and these are briefly described here.
The so-called trace depth is determined using a number of registration entries.
The program directory of SwyxIt! program directory contains files (TraceOn-x64.reg) that enable sufficient accuracy for most applications.
Use these REG files only if you are asked to do so by a Swyx Support employee.
Select the 64 bit directory (TraceOn-x64.reg or TraceOff-x64.reg). Activate the tracing by double clicking on the respective file.
Where can the trace files be found?
The trace files can be found in the user directory of the user running SwyxIt! at (C:\Users\[User]\AppData\Local\Swyx\SwyxIt!\Traces).
SwyxIt! automatically deletes all SwyxIt! trace files from the directory that are older than seven days.
If you want to collect the trace files for a longer period in special cases, you can adjust the target directory for the trace files. Open the registry editor and adjust the value "Logfile" under the key "HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\Client Line Manager\CurrentVersion\Tracing". If only a file name is specified there, the trace files are written to the directory. If a full path is specified there (example: c:\trace\CLMgr-20240507-101517.log), the trace files are written to the corresponding directory.
Deactivate tracing
After completing the error search please change the trace depth again, because the files created in this way will require a great deal of storage space over a longer period of time. The files required for this (TraceOff-x64.reg) can be found in the program directory of SwyxIt!. To reduce the trace depth and to restore the standard state, double-click on the corresponding file.