2.6.7.5 Call in Queue
This block adds the current call to the queue and processes it.
A call positioned in the queue, will - if it is his turn - be delivered to a free agent. In case this agent should'nt accept this call and further agents should be busy, the call will be added again to the queue, namely on the top.
This action will be terminated, if
*the call was processed using the queue and successfully forwarded to the consultant, or
*there is no queue with the corresponding ID, or
*the queue was deleted by another script while the call was still in the queue, or
*the call has been terminated, or
*the maximum number of calls in the queue has been reached, or
*the call cannot be added, because the dialled destination does not hava a consultant with the status "logged on", or
*the Timeout was reached before the call could be processed within the queue or
*the queue Timeout was reached, i.e. the call was in the queue too long. The call will be deleted from the queue.
Under "Properties", all three tabs "General", "Parameters" and "Connections" tabs are available for this block.
This is how you define the parameters for "Call in Queue"
1 Select the queue from the drop-down list, to be used to process the current call.
2 In the field "Position", define the position of the call. You can put the call either at the beginning or the end of the queue.
3 Enter the Timeout in seconds.
4 Click on "OK".
The "Call in Queue" block can be seen on the grid interface and it available for further processing.
Links
On this tab you will find all outputs associated with this block. The outputs are described as follows:
Output
Explanation
Executed
This exit is chosen if the call is forwarded to the destination consultant via the queue.
Error
This exit is chosen if no queue with the corresponding ID exists or the queue was deleted by another script, while the call was in the queue.
Exceeded
This exit is chosen if the call cannot be added because the current number of calls exceeds the maximum number of calls in the queue.
Destination unreachable
This exit is chosen if the call cannot be added because the dialled destination has no consultant with the status "logged on".
Timeout
This exit is chosen if the Timeout was reached. The current call will be deleted from the queue.
Queue Timeout
This exit is chosen if the current call has been in the queue too long. The queue Timeout was reached. The call will be deleted from the queue.
Disconnected
This exit is selected if the call is disconnected.
In the first column "Visible", you can define whether each output should be shown in the script window.
 
The "Visible" column is only used to define the visibility of the links in the script window. This setting helps to maintain the clarity of the script. You cannot remove outputs, i.e. the connections must be kept, otherwise an error will occur in the script.
 
The second column "Default" contains the default name of the output. This provides information about events during the execution of a block so that additional appropriate connections can be created. This fixed name cannot be changed. You can assign your own identifying names to the various contact surfaces in the column "Link name". This name will later appear in the block in the grid interface.
In the last column "Linked to" you see which block input this output is connected to. Here you have the option of selecting a link from a select list, which contains all available blocks.