Even the default setting generates many useful traces.

Traces can be archived and deleted in set time intervals.

For exact error analysis it is often necessary to trace the individual actions of the service in more detail. The so-called trace depth (Trace Level) is set globally for all Swyx services running on a computer. In the Trace Tool you can open trace profiles (.ttf) with ready trace settings. Enreach Support can create other customer-specific trace profiles, for subsequent use by the customer.

Memory dumps generated by Swyx—known as "process memory dumps"—as well as the traces can be uploaded.

The link to a ticket ID will ensure that transferred traces can be assigned to the correct support case.

To provide support with a complete picture, please include information about the installed Swyx versions, any ISDN cards, the operating system in use, the relevant event log entries, as well as Swyx-related registry entries and the configuration files (*.config) can be included and uploaded.