25.2.1 Configure a CTI pairing to the number of an external phone
The user can enter a phone number in SwyxIt!, with which he/she wants to control an external phone. It is also possible to enter this number in the Swyx Administration, so it is already available in the SwyxIt! CTI dialog, when the user sets up the CTI pairing.
These two entry options are equal, i.e. deleting a number in the SwyxIt! CTI dialog will also delete the number in Swyx Administration.
 
If a number of an external phone is assigned to the user, which has been previously assigned to another user as a CTI pairing, the first user immediately loses his/her CTI pairing with this phone.
 
How to create a CTI pairing with the number of an external phone.
1 Click an entry in the user list with the right mouse button.
2 Select "Properties" in the context menu and click on "Numbers".
3 Click on the "CTI+" tab and enter the number of the external phone into the entry field.
With the option "Also deliver calls to this number when SwyxIt! is not running or CTI is switched off" you ensure that incoming calls are forwarded to the external phone independently from SwyxIt!, even if the computer of the user is shut down or CTI is deactivated.
4 Click on "OK" and again on "OK".
 
Please note that a CTI pairing with a number, which is assigned to the same user account is not possible.
 
How to change a CTI pairing with the number of an external phone.
1 Click an entry in the user list with the right mouse button.
2 Select "Properties" in the context menu and click on "Numbers".
3 Click on the "CTI+" tab and enter the number of the new external phone into the entry field.
4 Click on "OK" and again on "OK".
 
Please note that this change becomes immediately effective in SwyxIt!. The CTI pairing with the new phone will be created immediately and directly without any further confirmation.
 
How to delete a CTI pairing with the number of an external phone.
1 Click an entry in the user list with the right mouse button.
2 Select "Properties" in the context menu and click on "Numbers".
3 Click on the "CTI+" tab and delete the number of the external phone in the entry field.
4 Click on "OK" and again on "OK".
 
Please note that this change becomes immediately effective in SwyxIt!. The CTI pairing will be deleted directly.