3.6 Call journal
The call journal offers an overview of your calls. The list directly shows important information for the calls listed in the call journal; and various options are available for handling the calls. For example, you can call a subscriber or send an e-mail directly from the lists.
 
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in Swyx, please contact your administrator.
 
 
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
 
You can filter the calls by clicking on one of the tabs. Depending on the size of the window, you may need to open the drop-down list and click on the relevant entry:
*All: all calls except callbacks.
*Missed: incoming calls that were not picked up.
*Incoming: all incoming calls.
*Outgoing: all calls made by you.
*My Callback Requests: outgoing calls which were not picked up by the called subscriber, and for which you have left a callback request.
Information on the calls
Further information about the calls is shown in the call journal:
 
Depending on the size of the window, a category may be hidden. This is indicated by the icon. Change the window size to display it.
 
Label
Explanation
Name
Name of the caller
Phone number
Phone number of the caller
Date/Time
Time of the call
Connected to
Here you can see who answered the call for you.
Call for
Here you can see which number the caller originally dialed, i.e. if the call was forwarded or not.
Status
An icon next to a call indicates for example whether it has been accepted or forwarded.
Duration
The duration of the call is specified here.
Action
Options to react to the call:
You can call the caller back.
You can send an e-mail to the caller.
You can send call information to DATEV.
Status of the Calls
You can see the status of all incoming calls in the call journal.
Icon
Explanation
Incoming call (answered)
Outgoing call
Incoming call (forwarded to Voice Box)
Missed call
Incoming call (forwarded)
The caller has left a Callback Request.
To start a call from the call journal
1 Click on in the menu bar.
*The Call journal appears.
2 If necessary, select a tab (All, Missed, Incoming, Outgoing or My Callback Requests).
3 Move the mouse pointer over the desired entry and click under Action.
or
3 Double-click on the desired entry.
*The call is initiated.
To send an e-mail from the call journal
1 Click on in the menu bar.
*The Call journal appears.
2 Move the mouse pointer over the desired entry and click under Action.
*The standard app for e-mails is started and a new e-mail is generated that already contains the contact's data (name, number, time of the call).
To answer a callback request
1 Click on in the menu bar.
*The Call journal appears.
2 Click on Missed.
*The list of your missed calls appears. Callback requests are marked with .
3 Move the mouse pointer over the desired entry and click under Action.
or
3 Double-click on the desired entry.
*The call is initiated.
To display your own callback requests
1 Click on in the menu bar.
*The Call journal appears.
2 Click on My Callback Requests.
*The list of your own callback requests appears.
To delete entries from the Call journal
1 Click on in the menu bar.
*The Call journal appears.
2 Click on and confirm with Delete.
*The entries in the call journal are deleted.
 
When deleting entries, the current filter setting is taken into account, i.e. only the entries currently displayed are deleted.
 
or
1 Click on in the menu bar.
*The Call journal appears.
3 Click on one entry to highlight it. You can select multiple entries by holding down the Ctrl key.
4 Click on and confirm with Delete.
*The selected entries in the call journal are deleted.