20 Connection of SwyxPhone and SwyxIt! Classic
Requirements and configuration of SwyxServer for the operation of SwyxIt! Classic and SwyxPhone
Depending on the telephony device (SwyxPhone Lxxx or SwyxIt! Classic) and its use, you will need different licenses, see 3 Licensing via license key or 2 Online Licensing. All of these licenses are entered in the SwyxWare Administration, see 7.5.5 The "Licenses" Tab.
Licenses for System Phones
When using SwyxWare, you can also make calls with SIP telephones and so-called system telephones in addition to a telephony client. Valid system phones here are desk phones from third-party manufacturers.
A separate system phone license is required for each system phone that is to be operated using SwyxWare. If telephones are purchased as part of a SwyxWareinstallation (SwyxPhone), this single license is included, i.e. either SwyxServer recognizes the SwyxPhone automatically (whitelist), see Install and update Whitelist, or a single license must be entered for the system telephone, see 7.5.5 The "Licenses" Tab.
If a system telephone cannot register due to missing licenses and you do not have any licenses, please contact the supplier of this system telephone.
A telephone license does not include a user license, it only serves to authorize the system phone to SwyxServer.
If a user is logged on to SwyxServer with a SwyxIt! Classic and a system telephone at the same time, they only need a user license for this, but also a license for the system telephone if it is not a SwyxPhone.
Install and update Whitelist
If SwyxPhone displays the error message "No license available" during logon, check the number of user licenses.
If sufficient user licenses are present, but the logon fails, download the current Whitelist.
You will find the most up-to-date SwyxPhone Whitelist on the download page in the Support area or on the Enreach FTP server:
To install the Whitelist, start the .msi file.
Automatic Updates
For automatic updating of the whitelist you should create a task in the SwyxServerConfiguration Wizards. See also 5.4.2 Configuring SwyxWare step (31).
In SwyxON the whitelist is updated automatically by default.
The task appears in the Windows task planning (under the name "PhoneWhitelistUpdate") and is executed via presetting daily at 2 a.m.. The precise starting time is moved using random time delay in order to hinder overburdening the update server.
Your own settings for the "PhoneWhitelistUpdate" task are reset to the preset SwyxServer next time the configuration wizard is executed.
The task replaces the existing whitelist with a new one which is downloaded from the update server.
You will find information on the (successful) actions in the Windows event display under "Windows logs | Application". Look for the line marked in the "Source" column as "Phone Whitelist Update".
Licenses for SwyxIt! Classic
The number of telephony clients who can log on to SwyxServer is limited to four per user. This means that a user can e.g. log on simultaneously to a SwyxIt! Classic, additional SwyxPhones at the workstation and a further SwyxPhone in the conference room.
SwyxWare
The purchased user numbers limit the number of different users logging in simultaneously to SwyxServer; it is possible to configure more users than the number licensed.
SwyxWare for DataCenter and SwyxON
All configured or ordered users are recorded in the usage report and thus licensed. (11.4 Activate/deactivate or delete users).