help • 9 Voice Box and Remote Inquiry • Remote inquiry
9.4 Remote inquiry
Remote Inquiry allows you to listen to your voice messages from any telephone. When you are called on your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then you can listen to, repeat, or delete the new voice messages and afterwards all existing voice messages. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.
To access Remote Inquiry, you must have configured your Call Forwarding to be redirected to the Voice Box (immediately or with a delay). During the Voice Box Announcement you can then switch to your Remote Inquiry menu with the help of the asterisk button (*), if this option has been appropriately configured (9.3 Configuring the Standard Voice Box).
* 
The number of voice messages available for remote inquiry is limited to the last hundred voice messages.
 
A differentiation is made between
*the standard Remote Inquiry
This remote inquiry is the standard remote inquiry defined for a user. It offers the functions described here.
*a special Remote Inquiry
You can specify this remote inquiry individually in the Call Routing Manager, provided you have obtained the relevant permissions from your administrator. With a special password, you can e.g. use a different remote inquiry menu. The standard Remote Inquiry is not changed in this case. See also help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/standard_remote_inquiry_$.
You will receive a PIN (Personal Identification Number) from your administrator. But you can also configure this yourself.
To define the parameters for Standard Remote Inquiry
First define the Standard Voice Box and in doing so activate the option Start Remote Inquiry using the *-key, see 9.3 Configuring the Standard Voice Box.
1 Click on Settings | Configure Call Forwardings in the menu bar.
or
1 Click with the right mouse button on the SwyxIt! Classic user interface.
The context menu will appear.
2 Click on "Settings | Configure Call Forwardings".
In each case, the "Properties of..." window will appear.
3 Move to tab "Standard Remote Inquiry".
4 Here you define the PIN with which you will identify yourself later during Remote Inquiry. Select a non-trivial sequence of numbers with a minimum of five numbers.
5 Enter the PIN again in the field Confirm PIN.
6 Confirm your input by clicking on OK.
*With the help of your information, it is now possible for SwyxServer to query the mail server during a remote enquiry and to provide you with the voice messages.
To configure Call Forwarding for the Remote Inquiry
To listen to voice messages remotely, you must configure your Call Forwarding in such a way that you reach the Remote Inquiry menu with a telephone call:
*If you have no other Call Routing Manager rules activated, configure “Call Forwarding No Reply” in such a way that calls are forwarded to your Standard Voice Box. During the welcome announcement you can use the *- key to reach the Remote Inquiry menu.
*If you have activated Call Routing Manager rules, make sure that the option of Remote Inquiry is provided. See also help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/standard_remote_inquiry_$.
* 
If you have not activated any Call Routing Manager rules and then change the Unconditional Call Forwarding (e.g. to another number instead to the Standard Voice Box), you can no longer use the remote inquiry option.
 
To listen to your voice messages remotely
This requires:
*a configured Remote Inquiry, see To define the parameters for Standard Remote Inquiry and
*an appropriately configured call forwarding, see To configure Call Forwarding for the Remote Inquiry.
In order for a received call to be picked up by your Standard Voice Box and in order for you to use the option of Remote Inquiry, you must configure your call forwardings accordingly. This means that an incoming call must reach your Standard Voice Box and may not be redirected, see 8 Forwarding.
1 Dial your SwyxWare phone number.
The call is picked up and you hear the welcome announcement of your Voice Box.
2 Press the * key during the welcome announcement.
You will hear the welcome announcement of the Remote Inquiry and will be asked to enter your PIN.
* 
If you have not activated any Call Routing Manager rules and then change the Unconditional Call Forwarding (e.g. to another number instead to the Standard Voice Box), you can no longer use the remote inquiry option.
 
3 Enter your PIN and complete the entry with the # key.
4 If you have received new voice messages, you will first be given the total number of voice messages.
Then all of the new voice messages will be played, beginning with the last recorded one. For each voice message, the sender information is given first:
*Date received
*Time
*Caller’s number (if available)
*Name of the caller (if, in the case of internal calls, a WAV file for the caller is available, To record your name and welcome message for the Voice Box on)
and finally
*the recorded voice message.
You can use the * key to skip the current message (sender information or recorded voice message).
The following options are available for you during the output of a voice message:
Button
Effect
Connects to the caller (if possible)
Back to the beginning of the voice message
Forward to the end of the voice message
10 seconds backward
Stop/Start Output
10 seconds forward
Switches to the previous voice message
Switches to the next voice message
Main Menu
Switch to the next information
(Date, Time, Number, voice message Content)
Help
If you have no new voice messages, you will find yourself in the main menu. Here you can listen to all available voice messages and configure your Call Forwarding Unconditional (see To change the settings for Forwarding Unconditional per Remote Inquiry).
5 After each voice message has been played, you have the choice of the following options:
Button
Effect
Connects to the caller (if possible)
Repeats the current voice message
Deletes the current voice message, confirm with
Answer per voice message (only possible for internal use)
Mark all voice messages as played
Forward to an internal number
Switches to the previous voice message
Switches to the next voice message
Main Menu
Help
After the new voice messages have been played, you will be shown the main menu. The following options are available:
Button
Effect
End Remote Inquiry (=Hook on)
Inquiry of all voice messages (most recent first)
Configuration of the Forwarding Unconditional
Record note
Change Voice Box announcement
Deletes all voice messages, confirm with
Help
6 End Remote Inquiry by going on hook.
* 
If you end Remote Inquiry in the main menu with ‘0’, other actions of the Call Routing Manager can still be applied. See help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/CRM_actions_$.