If you use a headset from another vendor, you can select the General setting under Headset control (various headsets from Poly and Yealink, among others, are supported, see Support for headsets from other manufacturers). This setting is used to connect headsets with HID (Human Interface Device) support to Enreach Contact Desktop.

 

For example, if you have a Poly or Yealink headset and never or rarely make calls with Microsoft Teams, you can set the Headset control to General. As long as you are not calling through Microsoft Teams, calls from Enreach Contact Desktop will not be disconnected.

For example, if you have a Poly or Yealink headset and make regular calls with Microsoft Teams, you can set the Headset control to Disabled if desired. Then, Enreach Contact Desktop and Microsoft Teams can work side by side without interrupting or dropping calls. However, you will then not be able to use the headset buttons in Enreach Contact Desktop (to answer, end, reject and mute calls via the headset buttons).