help • 4 Calling with Enreach Contact Desktop • Use of two simultaneous softphone calls
4.3 Use of two simultaneous softphone calls
The Enreach Contact Desktop softphone has two lines.
You can easily put a call on hold and start a second call and switch between lines at the click of a mouse.
You can manage the lines using the dialer, see 2.4.2 Dialer.
Hold
Use the Hold function to put the currently active call on hold, for example if you want to make an enquiry or start a second call. When a call is put on hold, your conversation partner hears music on hold.
To put a call on hold
You are having a telephone conversation on a line.
1 Click on .
*The Dialer opens.
2 Click on the line with the active call .
*The call will be placed on hold, and your conversation partner will hear music on hold. The line symbol turns red .
Click once again on this line to re-activate a connection on hold.
Switch between Lines
You can switch between your lines. If you have a call on a line and switch to another line, your call will be held. The subscriber will hear music on hold.
Switching between different lines is also called Call Swap.
Switch between Lines
If you have two connections, you can switch between the active connection and the connection on hold.
The active line is indicated by the green line key . The line on hold is indicated by the red line key .
1 Click on the line with the held connection .
*The active call is now on hold and the previously held call now becomes active.