help | 4 Bots | Settings | Tags
Tags
Under Tags you have the possibility to set tag groups to create multiple inboxes and to structure conversations.
To add a tag group 
1 Click Settings in the menu bar.
2 Click Tags.
3 Click Add tag group.
*A pop-up window where you can configure the tag opens.
4 Configure the following settings.
Setting
Explanation
Label
Enter a name for the tag group. This is displayed on the user interface.
Identifier
Enter a name that will be used by the program as a designation name for the tag group. The identifier does not appear on the user interface.
Tag type
Select a type for the tag group from the drop-down list:
*Single
*Multiple
*Bare
Show in tag analytics
Enable the slider to display the tag group under Analytics
Show in inbox sidebar
Enable the slider to display the tag group in the Inbox sidebar
Show as funnel on dashboard
Enable the slider to display the tag group as a curve diagram on the dashboard
Show as KPI on dashboard
Enable the slider to display the tag group as a KPI on the dashboard
Tags
All tags of the tag group are displayed here.
5 Click Add tag to add more tags in the tag group.
6 Click on .
*The tag group is added.
7 Click on to enable the settings.
To delete a tag group 
1 Click Settings in the menu bar.
2 Click Tags.
3 Hover over the tag group you want to delete and click on .
*The tag group is deleted.
4 Click to save the changes.
5 Click on to enable the settings.
To add a tag 
1 Click Settings in the menu bar.
2 Click Tags.
3 Click the tag group you want to add the tag to.
*The tag group opens.
4 Click Add tag.
5 Enter a name for the tag in the Label field.
6 Click on .
*The tag is added.
7 Click on to enable the settings.
To delete a tag 
1 Click Settings in the menu bar.
2 Click Tags.
3 Click the tag group you want to delete a tag from.
*The tag group opens.
4 Hover over the tag you want to delete and click on .
*The tag is deleted.
5 Click to save the changes.
6 Click on to enable the settings.