help | 5 Channels | Microsoft Teams | Using the Microsoft Teams Channel | Closing a conversation
Closing a conversation
When a conversation ends, it can be closed with the Close button. When the client sends a new message, a new conversation card is created. It is usual to close a conversation as soon as the original question is answered.
To close a conversation 
1 Click on the conversation you want to end.
2 Click Close.
*The conversation is closed and the colour of the card changes from white to grey.
* 
Microsoft Teams does not prevent you from replying to a closed conversation. You must however be aware that messages sent in a closed conversation will not be forwarded to the recipient.
 
* 
It is recommended to use Microsoft Team only for quick, short conversations. If you have a longer conversation, use the Inbox of DialoX - Social Messaging.