help | 6 Using Studio Inbox | Assigning conversation | Assign to me
Assign to me
Users with the Agent or Operator role can assign themselves a conversation. The conversation will then be moved from the New folder to the Mine folder. For your colleagues, this conversation will be displayed in the Assigned folder. No conversation is lost and everything remains transparent for the whole team.
Once a conversation is assigned, you can join it and reply.
To assign yourself a conversation 
1 Click on the New, Assigned or Watched folder.
*All conversations in the selected folder are displayed.
2 Click on the conversation you want to assign.
3 Click the Assign to me button.
*The conversation is moved to the Mine folder and you can handle it.