help | 6 Using Studio Inbox | Assigning conversation | Assign to another person
Assign to another person
New conversations can be assigned to another person. You can also reassign an already assigned conversation to another person.
To assign a new conversation to another person 
1 Click on the New folder.
*All new conversations are displayed.
2 Click on the conversation you want to assign.
3 Click the Assign to... button.
*A drop-down list with the names of your colleagues appears.
4 Select the colleague to whom you want to assign the conversation.
*The conversation is moved to their Mine folder and they can handle it.
To reassign a conversation 
1 Click on the Mine or Assigned folder.
*All conversations in the selected folder are displayed.
2 Click on the conversation you want to reassign.
3 Click the Reassign to... button.
*A drop-down list with the names of your colleagues appears.
4 Select the colleague to whom you want to assign the conversation.
*The conversation is moved to their Mine folder and they can handle it.
* 
The Reassign to... button is only available if the conversation has already been assigned to someone.
If you want to reassign a conversation that is assigned to someone else, you must first assign it to yourself.