help | 6 Using Studio Inbox | Sending messages | Canned responses
Canned responses
For frequently asked questions, you can save preformulated answers and use them for several conversations. These answers can be added to the Canned Responses list.
To add a canned response 
1 Click in the input bar after you have joined a conversation.
*A pop-up window opens in which you can manage the canned responses.
2 Click Add canned response.
3 Enter the desired canned response in the input field.
4 Click on .
*The canned response is saved.
To send a canned response 
1 Enter a text in the input field.
*A list of canned responses containing the text you entered is displayed.
2 Click on the desired canned response.
3 Click on .
*The canned response is sent.
To delete a canned response 
1 Click in the input bar after you have joined a conversation.
*A pop-up window opens in which you can manage the canned responses.
2 Hover over the canned response you want to delete and click on .
3 Click on .
*The canned response is deleted.