In order to use the queue functionalities, you must first order queue extensions in the Operator portal. Queue extensions are used to receive incoming calls and route them to qualified agents within the company.

Queues follow the FIFO principle (first in, first out), i.e. the caller who entered the queue first is also transferred to an agent first. Each queue has a limited number of positions, which are configurable in the call limit settings in the operator.

Here you can selet to which queues you would like to register. See also 3.6 Queues.