help • 1 SWITCHBOARD • User interface
1.1 User interface
The SWITCHBOARD interface can be accessed via the Enreach Contact Desktop Client under Menu | Queue Tools | SWITCHBOARD.
The user interface of SWITCHBOARD is divided into three parts:
*In the upper part, all calls parked within the Privacy Group associated with you are displayed
*In the middle part all currently active, held and incoming calls are displayed
*In the lower part, all incoming calls to queues to which you are logged in are displayed