help • 1 SWITCHBOARD • Manage calls
1.3 Manage calls
Incoming calls are signaled directly or via a queue and displayed on the SWITCHBOARD interface.
You can answer the call or reject it .
 
After you answer a call, you have several options to choose from.
You can end the call .
You can park the call .
You can transfer the call to another device .
You can put the call on hold .
* 
Use the Hold function to temporarily interrupt the connection to the caller. Use the Park feature to store the call in another location in the system so that other people can pick it up without the original recipient having to connect.
 
To park calls and resume parked calls
* 
To park and resume calls, you need the Call parkingpermission. For further information see the Managed Voice 3 documentation.
 
1 During an active call, click .
*The call is parked on the corresponding line. The call is displayed as parked in the upper part of SWITCHBOARD and can be picked up.
* 
With an active call, use the key combination Ctrl + line number (e.g. Ctrl 1) to park the call directly on the corresponding line.
 
2 Click on the parked call in the upper part of the SWITCHBOARD interface.
*The connection is established again.
3 Click on .
*The previously parked call is active again and you can talk to the caller.
To transfer a call to another end device
* 
To transfer calls to another device, e.g., a mobile phone or desk phone, the respective requirements must be met. You must be logged into Enreach Contact Mobile Mobile or a desk phone must be set up for you. For further information see the Enreach Contact Mobile documentation.
 
1 During an active call, click the currently selected device.
*The available devices are displayed.
2 Click on the device to which you want to transfer the call.
*The selected device rings.
3 Answer the call on the ringing device.
*You can continue the call via the device.
* 
The call screen remains visible in the middle part of the SWITCHBOARD interface, even if you make the call from another device. You can still end, park, transfer, put on hold, and switch devices via the SWITCHBOARD interface.
 
To switch between two calls
You have one or more calls on hold and one active call on your SWITCHBOARD interface.
1 On the call screen of the call on hold, click .
*The active call is automatically put on hold and the previously held call becomes active.
Forward calls
You have several options to forward calls:
*Transfer active call without consultation (Blind Call Transfer)
*Start transfer with consultation
To forward a call without consultation
You have an active queue call and want to transfer the call without consultation.
1 Open the Enreach Contact Desktop Client and select the contact list .
2 Move the mouse over the contact you want to transfer the call to.
3 Click on .
*The call is forwarded directly to the contact.
To forward a call with consultation
You have an active call and want to forward it with consultation.
1 Click to put the active call on hold.
2 Open the Enreach Contact Desktop Client and select the contact list .
3 Move the mouse over the contact you want to transfer the call to.
4 Click on to show more options.
5 Click on to call the contact.
*You can consult with the subscriber to whom you are transferring the call.
6 Click on .
*The call is forwarded to the selected contact and your connection with both callers will be terminated.