help • 4 Enreach Contact App for Microsoft Teams options • Telephoning
4.1 Telephoning
You can start calls directly from the Microsoft Teams interface. You have several options for starting a call:
*From your contact list
*From the recents list
*From a contact’s profile
*From the dialpad
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Calls that are started via the Enreach Contact App for Microsoft Teams are carried out on the device that you set under Device for outgoing calls.
 
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If you want to use the Enreach Contact softphone (e.g. with a headset) in combination with the Enreach Contact App for Microsoft Teams, you will still need to install the Enreach Contact Desktop App. This is necessary as Enreach is not allowed to use the WebRTC capabilities of Microsoft Teams.
 
Enreach is not allowed to send push notifications to Microsoft Teams, for example, on an incoming call to your softphone.
To ensure that you don't miss an incoming call to your softphone with the Enreach Contact App for Microsoft Teams, please use the following notification settings in the Enreach Contact Desktop Client (if you are using a fixed or mobile device, you will of course be notified by the ringing event of these devices instead).
To start a call from your contact list
1 Open the Enreach Contact App for Microsoft Teams.
2 If applicable, click on .
*Your contact list appears.
3 Next to the respective contact, click on and then on .
*The call is initiated and you can make the call on your selected device, see 4.7.1 Device for outgoing calls.
To start a call from a contact’s profile
1 Open the Enreach Contact App for Microsoft Teams.
2 If applicable, click on .
*Your contact list appears.
3 Click on the contact you want to start the call with.
4 Under Extension click on .
*The call is initiated and you can make the call on your selected device, see 4.7.1 Device for outgoing calls.
To start a call from the dialpad
1 Open the Enreach Contact App for Microsoft Teams.
2 Click on .
*The dialpad appears.
3 Type in the extension of the user or the external number you want to call.
*The call is initiated and you can make the call on your selected device, see 4.7.1 Device for outgoing calls.