help • 4 Enreach Contact App for Microsoft Teams options • Telephoning • Options during an active call
4.1.2 Options during an active call
Once a call is established, you can open the keypad to enter DTMF digits, transfer the active call to another destination, put the call on hold, and perform a device switch to seamlessly transfer an active call to another device.
To transfer an active call to another contact without consultation (Blind transfer)
1 During an active call, click .
2 Click on Blind transfer to transfer the call without consultation.
*A menu for contact selection appears.
3 Select a contact from the list. You can also search by typing in the search field.
4 Click on to execute the transfer.
*The call is transferred directly to the selected contact.
To transfer an active call to another contact with consultation (Attended transfer)
1 During an active call, click .
2 Click on Attended transfer to start a consultation call.
* A menu for contact selection appears.
3 Select a contact from the list. You can also search by typing in the search field.
*The first subscriber is put on hold and you can call and consult with the other subscriber.
4 Click on to execute the transfer.
*Both participants are connected.
To start a conference
You have at least two conversations, one “active” and one “on hold”. This provides you with the option of creating a conference between these subscribers and yourself.
1 Click on .
*All subscribers are brought together in a conference.
To transfer an active call to one of your devices
1 During the call, click on .
2 Select the device to which you want to forward the call from the list displayed.
*The selected device rings.
3 Answer the call on the device.
*You can continue the call.
To put a call on hold
1 During an active call, click .
*The call will be put on hold and your conversation partner will hear music on hold.
2 Click this icon again to re-activate the held call.