As of VisualGroups 1.3.0.0, two new call strategies are available when creating or editing a queue. The original “Intelligent” strategy is still available for existing queues and can also be selected for new queues.

For each user, a timestamp "Waiting since" is used to calculate the time the user is already waiting. For each VisualGroups call all users are evaluated and sorted. The call is delivered to the longest waiting user first.

The timestamp “waiting since" is reset differently for each strategy based on the settings described under "Technical Information".

The following examples illustrate the impact of the corresponding call strategies based on four users (A,B,C and D) when all are available and no specific criteria have been defined.

At the first login of each day, the timestamp “waiting since" is reset.