Off
(Default setting)
|
The call distribution remains unchanged.
|
On with priority
|
A caller who calls again within the configured period of time is handled differently from other calls in this queue. VisualGroups connects the caller with the user who handled his previous call.
Recurring calls have a higher priority than other calls in the queue. This means that a caller who calls again within the defined time period takes the first position in the queue of the user with whom he has previously spoken.
The call is only delivered to other users in the queue after the set time has elapsed.
|
|
If the user to whom a recurring Last Agent Routing call is to be delivered is busy or unavailable or cannot be reached, VisualGroups will wait for the user to be available until the predefined time has elapsed.
When the defined period has elapsed, the call is added to the queue according to the default distribution.
|