help Configuring VisualGroups › Further configuring › Adding, editing and deleting users
Adding, editing and deleting users
You can add SwyxWare users to VisualGroups and assign queues and VisualGroups skin.
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The synchronization with the SwyxWare Administration takes place with every login in the VisualGroups web portal.
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If a user is assigned to several queues and these queues have different skin configuration, the skin “VisualGroups enhanced” will be selected automatically.
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You can define for all users on the same SwyxServer the skin as system-wide standard. For further information see the SwyxWare documentation.
To search and filter for users 
1 In the menu select “Administration | Users”.
2 In order to search for a user, enter a name in the search bar.
You can also switch the sort order to ascending or descending by clicking the arrow icon, and customize the sort order by clicking on column headers. The arrow symbol becomes visible when you move the mouse cursor over the column header.
How to add users 
1 In the menu select “Administration | Users”.
*The list of all VisualGroups users appears with the following information:
*Username
*SwyxIt! Status information for a user
*Time at which the user was last active and accepted a call
*Assigned Queues
2 Click on "Add".
3 You can define the following settings:
Name
Description
Skin
From the dropdown list select the VisualGroups skin you want to assign to the user.
Wrap up time
From the dropdown list, select the required mode for the wrap-up time. See Wrap-up time.
Available and Assigned Queues
Activate the checkbox in the line of the queue you want to assign the user or activate the checkbox “Queue” in the headline to assign the user to all queues.
Click on the “Arrow” symbol to assign the user to the selected queue.
Assigned Queues
Select the criteria from the dropdown list for the automatical call delivery of a user. You can define the wait and time criteria as well as the call dispatch for each queue.
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You can enter a name into the search bar to search for a user.
4 Click on "Save”.
How to edit users 
1 In the menu select “Administration | Users”.
*The list of all VisualGroups users appears with the following information:
*Username
*Status information for a user
*Time at which the user was last active and accepted a call
*Assigned Queues
2 Activate the check mark in the line of the corresponding user and click on “Edit”.
3 You can define the following settings:
Name
Description
Skin
From the dropdown list select the VisualGroups skin you want to assign to the user.
Wrap-up time
From the dropdown list, select the required mode for the wrap-up time. See Wrap-up time.
Available and Assigned Queues
Activate the checkbox in the line of the queue you want to assign the user or activate the checkbox “Queue” in the headline to assign the user to all queues.
Click on the “Arrow” symbol to assign the user to the selected queue.
Assigned Queues
Select the criteria from the dropdown list for the automatical call delivery of a user. You can define the wait and time criteria as well as the call dispatch for each queue.
For further information see the SwyxIt! documentation.
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You can enter a name into the search bar to search for a user.
4 Click on "Save”.
How to delete a user 
1 In the menu select “Administration | Users”.
*The list of all VisualGroups users appears.
2 Activate the check mark in the line of the corresponding user and click on “Delete”.
*The user can no longer use VisualGroups and is no longer recorded in the usage report.
Last modified date: 12.12.2019