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VisualGroups wallboards are only supported with the browsers Google Chrome, Mozilla Firefox and Safari.
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Wallboard name
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Name of the wallboard
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Language
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Language of the wallboard
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Layout
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Light or dark mode
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URL
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The URL will redirect you to the wallboard.
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Name
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Enter a name for the wallboard. The name is displayed in the web portal.
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Display name
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Enter the display name for the wallboard.
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Type
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Choose between two wallboard types from the dropdown list:
Summary (original wallboard)
List view (displays a list of multiple queues)
The values for the dynamic colouring are automatically filled in if there is another wallboard configuration where formula parameters were entered for that particular queue.
You can overwrite these values by entering new ones. The values will only be applied to existing configured wallboards if you select the “Apply the parameters for this queue (%QUEUENAME%) to all configured wallboards”.
If you create a second overview wallboard with the same queue, the values are not filled. The values for the color coding are only applied to the formula parameters of the list view.
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Authorisation
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You can enforce authorisation to view the wallboards. From the drop-down list, choose between “No authorization”, “(SwyxWare) users only” and “(SwyxWare) Administrators only”.
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Language
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Select the language to be displayed on the wallboard.
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Layout
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Select the layout in which the wallboard is to be displayed.
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Refresh in seconds
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Enter the refresh time in seconds. The wallboard updates the data at this interval.
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Formula parameters
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The following formula parameters define when the label is displayed in red (“Warning”).
The values for the orange and green labels are automatically calculated and displayed during the configuration.
You can leave the fields for the formula parameters blank.
If you do not enter a value, the input field remains grey and the dynamic colouring for the wallboard is not activated.
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Waiting
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The number of callers waiting in one or more queues.
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Users busy
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The number of users in the call.
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Users available
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The number of users that can currently accept a call.
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Ø waitingtime
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The average waiting time of a caller in seconds.
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Service level
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The percentage of answered calls.
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Missed
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The number of unanswered calls.
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The assigned queues are displayed in the wallboard. If you select more than one queue, the statistics are summarized respectively added.
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Above the queue assignment you configure the color coding for the overview in the summary column; below for each assigned queue individually.
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