2.2.4 Adding, editing and deleting users
You can add Swyx users to VisualGroups and assign queues and VisualGroups skin.
 
The synchronization with the Swyx Administration takes place with every login in the VisualGroups web portal.
 
 
If a user is assigned to several queues and these queues have different skin configuration, the skin VisualGroups enhanced will be selected automatically.
 
 
You can define for all users on the same SwyxServer the skin as system-wide standard. For further information see the Swyx documentation.
 
To search and filter for users
1 In the menu select Administration | Users.
2 You can use the Search user input window to filter for a search term. The search is applied to all columns.
You can also switch the sort order to ascending or descending by clicking the arrow icon, and customize the sort order by clicking on column headers. The arrow symbol becomes visible when you move the mouse cursor over the column header.
How to add users
 
If you delete users in SwyxWare, they are not automatically deleted in VisualGroups. They remain for reports in VisualGroups and are marked as inactive. Please note that users deleted in SwyxWare must also be deleted in VisualGroups, see How to delete a user.
 
1 In the menu select Administration | Users.
*The list of all VisualGroups users appears with the following information:
*Username
*SwyxIt! Status information for a user
*Time at which the user was last active and accepted a call
*Number of assigned queues
2 Click on Add.
3 You can define the following settings:
Name
Description
Skin
From the dropdown list select the VisualGroups skin you want to assign to the user.
Wrap-up time
From the dropdown list, select the required mode for the wrap-up time. See 2.2.5 Wrap-up time.
Available and Assigned Queues
Activate the checkbox in the line of the queue you want to assign the user or activate the checkbox Queue in the headline to assign the user to all queues.
Click on the "Arrow" symbol to assign the user to the selected queue.
You can also assign users via drag and drop.
Assigned Queues
Select the criteria from the dropdown list for the automatical call delivery of a user. You can define the wait and time criteria as well as the call dispatch for each queue.
 
You can enter a name into the search bar to search for a user.
 
4 Click on Save.
How to edit users
1 In the menu select Administration | Users.
*The list of all VisualGroups users appears with the following information:
*Username
*Status information for a user
*Time at which the user was last active and accepted a call
*Number of assigned queues
2 Activate the check mark in the line of the corresponding user and click on Edit.
3 You can define the following settings:
Name
Description
Skin
From the dropdown list select the VisualGroups skin you want to assign to the user.
Wrap-up time
From the dropdown list, select the required mode for the wrap-up time. See 2.2.5 Wrap-up time.
Available and Assigned Queues
Activate the checkbox in the line of the queue you want to assign the user or activate the checkbox Queue in the headline to assign the user to all queues.
Click on the "Arrow" symbol to assign the user to the selected queue.
You can also assign users via drag and drop.
Assigned Queues
Select the criteria from the dropdown list for the automatical call delivery of a user. You can define the wait and time criteria as well as the call dispatch for each queue.
For further information see the SwyxIt! documentation.
 
You can enter a name into the search bar to search for a user.
 
4 Click on Save.
How to delete a user
1 In the menu select Administration | Users.
*The list of all VisualGroups users appears.
2 Activate the check mark in the line of the corresponding user and click on Delete.
*The user can no longer use VisualGroups and is no longer recorded in the usage report.
 
In Swyx, users with the name "VG..." are automatically created for VisualGroups (VG_license_user, VG_login_user, VG_status_user). Corresponding users are also created in Swyx for each VisualGroups queue. Do not edit or remove these users! Exception: You can edit the phone number of VG_login_user, see 3.1 Logging in or out of queues.