help • 7 Numbering plans and time configuration • Numbering plans • Activating numbering plans via IVR
7.2.7 Activating numbering plans via IVR
In addition to the automatic time configuration and the manual override option, users can also activate numbering plans by calling the time configuration IVR. Users can call the time configuration IVR by dialling the respective system extension, see App. A: System extensions. The user is presented with an IVR menu, in which one of the following options can be selected:
*Press 3 followed by #: Activate time configuration
* 
In order to access the time configuration IVR, users must have rights to access it, see To assign time configuration rights to a user.
 
* 
Numbering plans can also be activated in the REACH mobile app and in the Enreach Contact Desktop application.
 
Temporarily change the numbering plan
When the user selects option 1, he is first prompted to enter the numbering plan scheme number. If the account has only one numbering scheme, this step is skipped. After the numbering plan scheme is selected, the user is prompted to enter the number of the numbering plan to be temporarily activated. When the user enters a valid number, a confirmation will be played and the numbering plan will be activated immediately. It will remain active until the next scheduled change to the numbering plan in the schedule, then the numbering plan provided in the schedule is activated. Temporary transfers are included in the schedule and are automatically deleted once the temporary transfer has expired
Permanently overwrite the numbering plan
A permanent numbering plan transfer can be enabled by selecting option 2 in the time configuration IVR. Permanent overwrite is the same as manual overwrite. When a user selects option 2, he is first prompted to enter the numbering plan scheme number. If the account has only one numbering plan scheme, this step is skipped. After the numbering plan scheme is selected, the user is prompted to enter the number of the numbering plan to be permanently activated. If the user enters a valid number, a confirmation is played and the numbering plan is activated immediately. The numbering plan remains activated until overwriting is disabled.
Activate time configuration
To enable time schedule configuration, users can select option 3 in the time configuration IVR. The user will then be prompted to enter the number of the numbering plan schedule for which the time schedule configuration should be enabled. If the account has only one numbering plan scheme, this step is skipped. The user then hears a confirmation message and any overwrite is cancelled and the numbering plans are activated according to the time configuration.
To assign time configuration rights to a user
1 If applicable, type in the customer for which you want to assign time configuration rights in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
4 Click on next to the respective user.
5 Under Permissions enable the Time configuration by activating the Yes checkbox.
6 Click on .
*The time configuration rights are assigned to this user.