help • 4 Editing General Settings • Edit files
4.12 Edit files
During the SwyxWare installation, global files are created for all users. These files include, for example, all ringtones, music on hold, announcements and scripts, as well as a customizable template for welcome emails, etc. These user-specific files can be edited by the administrator. User-specific files can also be edited for individual users, see 9.18 Editing user-specific files
The files are displayed according to their assignment on the following tabs:
*Users
User files are assigned to a single user. Only the user himself, an administrator or SwyxServer, if he e.g. executes scripts of the Call Routing Manager, has access to these files. All files created with a SwyxIt! Classic or SwyxWare administration, such as scripts and announcements, are saved as private files. An exception is the file "Name.wav", which contains the name of the user.
*User Standard
User default files are stored as default files in the database for a specific user (e.g. central office) during installation. This user can use these files unchanged.
*Global
Global files (such as skins or Call Routing Manager rules) can be used by any user.
For example, the global files allow the administrator to create templates for all SwyxWare users. A company-wide uniform skin can be stored here, which the users can further customize according to their wishes, or a call routing script, which the users personalize with their personal announcement and number.
Global files with the same name as a system file are preferred, you should save a new global greeting with the name "Standardansage.wav" like the supplied system standard file of the same name.
*System standard
System default files are stored in the database during the SwyxWare installation and are renewed if necessary during an update.
* 
If a user standard or global file is modified by the user, the modified file is displayed under Users and will not be changed by a later SwyxWare update.
Global files always remain unchanged during a SwyxWare update.
 
You can add, delete or save files under a different name. The total size of all files created for this user (except fax files) is specified.
*Trunk recording
Conversations on Trunks can be recorded, see 14.2 Trunk Recording
* 
When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
 
* 
Deleting or downloading trunk recordings is being logged, see Log under the list of trunk recordings.
 
* 
Not all personal data can be automatically deleted from the database. In order to meet the valid data protection regulations, it may be necessary to delete the corresponding entries manually.
 
Template for welcome e-mails
Welcome emails can contain parameters that are explained below:
* 
You must replace special characters with the corresponding hexadecimal code, e. g. comma='%2C', space='%20', colon='%3A' etc.
 
* 
The server type and OEM variant configurations are determined automatically by the installation.
 
* 
You may not change the file name of the template because otherwise the file will not be recognized by the system.
 
* 
When adding the file, you must select the Global area and the Templates category.
 
Variables for welcome emails
Variable
Description
Example
{ProductVersion}
Complete product version
13.31.50608.0
{UserId}
Internal user ID
17
{Username}
Display name of the user
Jones, John
{EmailAddress}
E-mail address of the user
john.jones@company.com
{UsernamePasswordLoginEnabled}
Symbol: Activation of the user login
Yes / No
{WindowsLoginEnabled}
Symbol: Activation of user login with Windows login data
Yes / No
{Upn}
Unique name of the client (registration)
john.jones@company.com
{PasswordResetLink}
Swyx Control Centre URL for resetting the password
https://127.0.0.1:9443/ControlCenter?PWResetToken=…..
{Location}
Configured user location
London
{LocationId}
SwyxWare internal location ID
43
{PhoneAutoLoginEnabled}
Symbol: Activation of automatic device logon for this user
Yes / No
{PhonePIN}
Device PIN assigned to the user
123456
{PhoneDcf}
Combination of the assigned device MAC address and the PIN
AA:BB:CC:DD:EE:FF / 123456
{SIPLoginEnabled}
Symbol: Activation of SIP login for the user
Yes / No
{SIPSystemPhoneEnabled}
Symbol: Activation of the "System telephone" option for the user
Yes / No
{InternalNumbers}
Internal numbers (extensions) assigned to a user
299
{InternalFaxNumbers}
Internal fax numbers assigned to a user
399
{PublicNumbers}
Public telephone numbers (extensions) that are assigned to a user
0231 4777 0
{PublicFaxNumbers}
Public FAX numbers assigned to a user
0231 4777 1
{RemoteAccessEnabled}
Symbol: Activation of remote access for the user
Yes / No
{AuthenticationServer}
Authentication server URL
172.0.0.21
{AuthenticationServerPort}
Port of the authentication server
9021
{RemoteConnectorServer}
Remote Connector Server (URL)
remoteconnector.swyx.net
{RemoteConnectorServerPort}
Port of the Remote Connector Server
9021
{UcPortal}
URL configured for Swyx Control Center
https://127.0.0.1:9443/ControlCenter
{ServerAddress}
Configured server FQDN (SCST)
app.company.com
{UsernameEncoded}
URL-encoded user name
John%20Jones
{UpnEncoded}
URL-encoded user principal name (UPN)
john.jones@company.com
{InternalServerUrl}
Configured server FQDN (SCST)
identical to {ServerAddress}
app.company.com
{InternalServerUrlEncoded}
URL-encoded {ServerAddress}
app.company.com
{ExternalServerUrl}
{AuthenticationServer}:{AuthenticationServerPort}
172.0.0.21:9012
{ExternalServerUrlEncoded}
URL-encoded {ExternalServerUrl}
app.company.com
{ConfigApple}
Configuration link for mobile devices (iOS, Android)
-
{QRApple}
QR code for quick configuration of mobile devices (iOS, Android)
-
Parameters for a configuration URL for Mobile Clients/SwyxIt!
Configuration
Available values
Explanation
username
as preconfigured in the system
User name as preconfigured in the system
password
as preconfigured in the system
The password of the user, as preconfigured in the system
internalurl
as preconfigured in the system
SwyxServer-Address within the company network
externalurl
 
The public endpoint via the authentication service is accessible outside the company network.
connectionmode
(This value is not interpreted by SwyxIt! Classic)
Preset to "auto"
Connection mode
preset: available network is used automatically
"Standard"
Internet
remoteconnectormode
Preset to "auto"
RemoteConnector use
preset: is used automatically
"always"
RemoteConnector is used always
connectiontype
(This value is not interpreted by SwyxIt! Classic)
preset: "business"
Connection type for data transfer
preset: via VoIP
"private"
via cellular network
"request"
You are asked before each telephone call which connection type is to be used
oem
(This value is not interpreted by SwyxIt! Classic)
"swyx"
These values are set automatically by the installation and must not be changed.
"tcom"
To manage the files
1 In the menu, select General Settings | Files.
2 Select the desired tab User or User default etc.
*The list of files appears.
3 Select the checkbox in the line of the file you want to select, then click one of the following buttons:
Label
Explanation
Click on the button to download the file.
Click on the button to delete the file. You can select multiple files to be deleted.
Click the button to edit the file properties, see To add a file.
Click on the button to display more detailed information about the file (size, date of last modification).
Delete multiple files
Select the desired files and click the button to delete these files.
To add a file
1 In the menu, select General Settings | Files.
2 Select the desired tab User or User default etc.
*The list of files appears.
3 Select the checkbox in the line of the file you want to select, then click one of the following buttons:
4 Select the desired tab User or User default etc.
*A list appears with all user specific files.
5 Click on Upload file.
*The configuration wizard Upload file appears.
Label
Explanation
Click the button to upload a file from your hard disk.
Name
Specify the name under which the selected file should be stored in the database.
Scope
Users
This file should be assigned directly to the user. It is only available to the selected user.
User Standard
This file is available to all users who are logged on to this SwyxServer.
Category
Specify the category to which this file belongs.
The following categories are available:
*Ringtones
*Fax cover page graphics
*Fax cover page
*Fax Letterhead
*Call Routing Scripts
*Example Call Routing Scripts
*Bitmaps
*User pictures
*Templates
*Announcements
*System announcements
*Example announcements
*Music on hold
*Recordings
*Skins
*Other
Users
From the drop-down list, select a user to whom the file should be assigned.
Description
Enter a description, if applicable.
File Properties
Private
This file is only accessible to the user himself, e.g. in one of his scripts.
Example: Call routing script with password.
Hidden
This file does not appear in the selection dropdown lists.
Example: The file '20m.wav' (twenty minutes) belongs to the time greeting and does not appear when you select a greeting message.
System
This file was created during installation and is always read-only (this option cannot be changed)
6 Click on Save.
*The new file appears in the User or User default list.