4.23.1 Connect Swyx Direct to Microsoft Teams
Have the Swyx application registration data for Swyx Direct ready, see How to register the Swyx app for Swyx Direct.
1 Select General settings | Federated Services in the menu.
2 Select the Swyx Direct for MS Teams tab .
3 Click Connect Swyx Direct to MS Teams.
*The Swyx Direct for MS Teams configuration wizard appears.
Label
Explanation
Application ID
Enter the application ID and the secret client key; see How to register the Swyx app for Swyx Direct.
Client Secret
Detected public IP address
(On Premises only)
In a Swyx On-Premises installation, the system attempts to automatically detect your company's public IP address and display it in this field.
Apply Detected IP
(On Premises only)
Click the button if the detected IP address matches your actual network configuration and you want to use it for the Swyx Direct connection.
Public IP address
(On Premises only)
If a different IP address is used for public access, enter it in this field.
It must be a static IPv4 address.
4 Click Connect.
*The connection to the Swyx Direct service has been requested and is being processed by the support team. The process may take up to 24 hours.
*The following information appears:
Label
Explanation
Application ID
The identification number of the Swyx application. This ID was set when the application was registered in the Azure portal.
Connect to Microsoft Teams
Not connected
No connection to Microsoft Teams has been established yet.
Online since <Date, Time>
The connection has been established and has been active for some time.
Status of the current task
Not sent
The connection task is not yet visible to the support team.
Sent
The connection request has been received and is being processed.
Completed
The connection task has been marked as complete.
Will be canceled
The connection was explicitly terminated by the administrator or the support team.
Unknown
The exact status of the task is currently unknown.
Current task result
Successful
The task has been successfully completed.
Failed
The task could not be completed.
Aborted
The task was aborted.
Unknown
The result of the current task is unknown
Start Time
Date and time the task began
End Time
Date and time the task was completed
Support Note
Any additional feedback from the support team that may have been provided during the task. This information should be used as a reference when troubleshooting.
 
After ordering the connection, it may take up to 24 hours for any result of the task to appear.
 
5 If the "Current task result" field displays "Failed," "Aborted," or "Unknown," contact your Swyx representative or try re-establishing the connection.
6 Wait until the "Connected to MS Teams" field displays the message "Connected since <Date, Time>". Then proceed to the next step: Activate Swyx Direct Users.